Amore Hotel Privacy Policy

One. Personal Data Collection and Consent

1.1 Information Required to Use the Amore Hotel Platform

When you use the Amore Hotel Platform, we collect your personal information. Without this information, we may be unable to provide all requested services. This information includes:

• Contact, account, and personal profile information: for example, your first name, last name, phone number, mailing address, email address, date of birth, and profile photo.
• Identity information: in certain circumstances, we may request images of government-issued identification documents or other verification information and/or a selfie.
• Payment information: for example, payment account or bank account information.

1.2 Information You Choose to Provide to Us

• Additional personal information: for example, gender, preferred language, city, and personal description.
• Information about others: for example, payment tools or contact details belonging to someone else, or information about traveling companions.
• Biometric information: for example, facial recognition data extracted from the photos and ID documents you submit for verification, as required by applicable law.
• Other information: for example, when you fill out forms, add information to your account, respond to surveys, post in community forums, participate in promotional activities, communicate with Amore Hotel support or other members, import or manually enter contacts, provide your address and/or geolocation, or share your experiences with us. If you choose to share it, this may include health information.

1.3 Information Automatically Collected When Using the Amore Hotel Platform and Our Payment Services

• Geolocation information: for example, precise or approximate location determined by your IP address, the GPS of your mobile or other device, or other information you share with us, depending on your device settings.
• Usage information: for example, property searches, reservations you make, additional services you add, visit dates and times, pages you view or participate in before or after using the Amore Hotel Platform, as well as other operations on the Amore Hotel Platform (including pages), the content you view, and links to third-party apps that you click on.
• Device information: for example, IP address, hardware and software information, device information, device event information, unique identifiers, crash data, and read receipts.
• Payment transaction information: for example, the payment tool used, date and time, payment amount, payment tool expiration date and billing postal code, PayPal email address, IBAN details, your address, and other relevant transaction details.

1.4 Information We Collect from Third Parties

• Third-party applications: if you choose to link, connect, or log in to the Amore Hotel Platform using a third-party service (e.g., Google, Facebook, WeChat), you direct that service to send us information such as your registration details, friend list, and personal profile.
• Financial institutions: if you choose to pay using bank account funds, we may receive certain information from your financial institution, such as bank account details and account balance.
• Other sources: to the extent permitted by applicable law, we may receive additional information about you from third-party service providers, other third parties, and/or partners.

1.5 Member Registration

When you register as a member of this website, we ask you to provide personal information—such as your name, email address, address, phone number, account, password, and credit card information—required to complete room reservations, process your individual orders, and offer more user-friendly online services. Please keep your online password and personal data confidential. Do not provide any personal information, especially your online password, to anyone, to protect the security of your data.

1.6 Cookie Tracking Analytics and Advertising Services

To provide a higher-quality experience and service, this website uses Cookie analytics. We also use pixel tags, cookies, and other tracking technology features (hereafter referred to as "Cookie Tracking Analytics") from third-party partners to provide advertising tailored to you. By using this website, you are deemed to agree to our use of Cookie Tracking Analytics. For overall analysis of traffic to each webpage, the pathways through which users arrive at this website, and related data, we retain server-generated logs when you browse online, including the IP address of the device you use to connect, time of use, the browser used, and records of browsing and clicks.

Two. How We Use the Information We Collect

We use personal information as described in this Privacy Policy.

2.1 Provide, Improve, and Develop the Amore Hotel Platform

• Enable you to access the Amore Hotel Platform and make or receive payments.
• Enable you to communicate with our customer service team.
• Process your requests.
• Perform analytics, debugging, and research.
• Develop and improve our products and services.
• Provide customer service training.
• Send messages, updates, security alerts, and account notifications to you.
• Determine your country/region of residence based on an automated review of your account information and your interaction with the Amore Hotel Platform.
• Personalize and customize your experience based on your interactions with the Amore Hotel Platform, your search and booking history, your personal profile information and preferences, and any other content you submit.
• Allow you to use our products and accommodation services.

2.2 Protect the Amore Hotel Platform and Community

• Detect, prevent, evaluate, and address fraud and security risks.
• Verify or validate the information you provide, including identity information.
• Cross-check with databases and other information sources.
• Comply with our legal obligations to protect the health and well-being of our guests and the public.
• Resolve disputes with our guests.
• Enforce our agreements with third parties.
• Determine eligibility for certain types of bookings, such as instant bookings.
• Enforce our Terms and other policies.

2.3 Provide, Personalize, Measure, and Improve Our Advertising and Marketing

• Send you promotional and marketing messages, as well as other information.
• Display, personalize, measure, and improve our advertising on advertising platforms.
• Manage referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.
• Analyze characteristics and preferences so we can send you promotional messages, marketing, advertisements, and other information we believe may interest you.
• Invite you to participate in events and related opportunities.

Three. Sharing and Disclosure

We may share your information under the following circumstances:

3.1 Sharing with Your Consent or According to Your Instructions

If you consent to or direct us to share your information, we will do so as described at the time of consent or selection.

3.2 Who We Share With

• Service providers: we share personal information with affiliated and non-affiliated service providers (including their service providers) to help us operate our business and achieve compliance objectives.
• Company affiliates: to support us in providing, integrating, promoting, and improving the Amore Hotel Platform, payment services, and the services of our affiliates.

3.3 Why We May Share Your Information

• Establish your public profile: the information you publicly share on the Amore Hotel Platform may be indexed by third-party search engines.
• Comply with the law, respond to legal requests, prevent harm, and protect our rights: where legally required or permitted, we may disclose your information to courts, law enforcement, government or public authorities, tax authorities, authorized third parties, or other members.
• Complete a business transfer: if Amore Hotel undergoes or is involved in any merger, acquisition, reorganization, asset sale, bankruptcy, or insolvency event, we may sell, transfer, or share some or all of our assets, including information about you, in connection with such a transaction or in relation to due diligence.

Four. Your Obligations and Responsibilities

4.1 Keeping Your Account and Password Confidential

You are solely responsible for keeping your member account and password confidential and secure. You assume full legal responsibility for all actions taken using your account and password and agree to abide by the following:

• If your account or password has been fraudulently used or stolen, or if any other security issue arises, please immediately notify us or use this website to contact us.
• You should not disclose, leak, or provide your account, password, or other relevant information to any third party.
• Your account, password, and membership rights are for your personal use only and may not be transferred, loaned, or provided to others in any manner, nor shared.

4.2 Complying with Laws and Regulations

You must not use this service for any illegal purpose or in any illegal manner, and you must comply with the relevant laws and international regulations of Japan. If you use this service outside of Japan, you should also comply with the laws of the country or region where you are located. You may not use this service to engage in the following activities that infringe on the rights of others, including but not limited to:

• Disseminating or transmitting defamatory, insulting, threatening, aggressive, obscene, pornographic, false, or other unlawful texts, images, or any form of file that violates public order or good morals.
• Infringing on another person’s reputation, privacy, trade secrets, trademarks, copyrights, patents, or other intellectual property rights and other rights.
• Violating confidentiality obligations imposed by law or contract.
• Impersonating someone else to use this service.
• Transmitting or disseminating computer viruses.
• Spamming or distributing unauthorized advertising emails.
• Other actions that we have legitimate reasons to consider inappropriate.

4.3 Liability for Violations

If you use this service to infringe on the rights of others or engage in criminal or illegal activities, you will bear full legal responsibility. We will immediately revoke your membership and permanently prohibit you from using this service. We will also claim from you any and all damages we suffer as a result, including but not limited to loss of goodwill, court costs, and attorney fees.

Five. Changes to the Terms

You agree that we may, at any time, adjust, change, modify, or terminate this service and these Terms, which become effective upon being posted on this website. No individual notifications will be provided.

Six. Notice for Online Transactions

6.1 Reservation Confirmation

Once you have completed the online reservation process, the reservation is considered complete. We will automatically send you a confirmation email for your records.

6.2 Information Changes

If a member’s personal information (such as address or phone number) changes after placing an order, it must be updated immediately online. Except in accordance with our check-out terms and conditions to process a refund, members may not claim that the order was invalid or refuse payment based on changed information.

6.3 Transaction Records

If there is any dispute regarding an online transaction conducted using this service, our computer system’s electronic transaction records shall prevail. If you discover any incorrect transaction data, please notify us immediately or use this website to contact us for assistance.

Seven. Reservation and Cancellation Terms

Our reservation and cancellation terms and conditions are as described on this website. When making a reservation, you are deemed to have read and agreed to those terms and conditions.

Eight. Newsletter Distribution

Members agree that we may periodically send newsletters or product information (EDM) to the email address registered by the member. However, once a member indicates they refuse to receive marketing messages, we will cease sending further marketing communications.

Nine. Interruption or Suspension of Online Services

If our computer or information system malfunctions, we reserve the right to suspend this service until the malfunction is resolved.

Ten. Protection of Intellectual Property Rights

The software or programs we use, as well as all content on the website—including but not limited to works, images, files, information, data, website architecture, page layouts, and web designs—are owned by us or used with the consent and authorization of the rights holders. Without our or the rights holders’ prior written consent and authorization, no one, including members themselves, may use them in any way. Any violation will result in immediate revocation of membership and a permanent ban from using this service, and we will seek compensation for all damages incurred, including but not limited to loss of goodwill, court costs, and attorney fees.

Eleven. Governing Law and Jurisdiction

The interpretation and application of these Terms, as well as all actions and online transactions conducted through the use of this service, shall be governed by the laws of Japan. In the event of a dispute arising from this service that leads to litigation, the Osaka District Court in Japan shall be the court of first instance with jurisdiction.

Twelve. Rights to Access and Delete Personal Data

12.1
You may contact us to exercise the following rights. Unless otherwise stipulated by the Personal Data Protection Act (or equivalent law), we will not refuse:

• To inquire about or request to review your personal data.
• To obtain a copy of your personal data.
• To supplement or correct your personal data.
• To cease the collection, processing, use, or international transfer of your personal data.
• To delete your personal data.
• Your right to refuse marketing communications.

12.2
You agree to use electronic documents as the means to give your written consent under the Personal Data Protection Act.
If you do not agree to provide personal data or request its deletion or cessation of collection, processing, use, or international transfer, you understand that we may be unable to complete eligibility reviews and related processing, or to provide you with a fully optimized online service. We appreciate your understanding.

How to Confirm Emails or Websites Are Indeed from Amore Hotel

Identify Scam Emails and Websites

• Check the authenticity of links: genuine Amore Hotel URLs always begin with https://www.amorehotel.biz.
• Check if the email is from the official domain: genuine emails only come from @amorehotel.biz.
• Recognize the lock icon in your browser: all Amore Hotel websites display the lock icon (🔒).
• Beware of threatening or urgent emails: scam emails often convey urgency, claiming you must click a link or provide information immediately.

Report Fake Websites to Amore Hotel

If you discover a website impersonating Amore Hotel, please go to Contact Us and report the suspicious URL. If you have interacted with a fraudulent site or have concerns about your account security, please contact us directly. Please act with caution, protect your personal information, and be mindful of safe Internet practices.

Contact Us

• If you need assistance or have any questions, please contact us through the following page: Contact Us
• Daily customer service hours: 10:00–22:00

Changes to the Terms

We reserve the right to update or modify these Terms of Service at any time. The amended terms will be posted on this page. By using this website, you signify your acceptance of the latest terms.